Refund and Returns Policy

Effective Date: April 18, 2025

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy ensures a smooth process for returns and refunds.

1. Returns Process

  • Eligibility: Returns are accepted within 30 days of the purchase date. The item must be in its original condition, unused, and with the original packaging.

  • Non-returnable Items: Certain products such as custom items, final sale items, and perishable goods may not be returned.

  • Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect product.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Contact Email] with your order number and reason for return.

  2. Our team will provide you with a return authorization and instructions.

  3. Ship the item back to us, ensuring it is securely packed to avoid damage during return transit.

3. Refund Process

  • Processing Time: Refunds will be processed within 14 days of receiving your returned product.

  • Refund Method: Refunds will be credited to the original payment method.

  • Shipping Fees: Please note that original shipping costs are non-refundable unless the return is due to a mistake on our part.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [Contact Email]. We will arrange for a replacement or full refund, including return shipping fees.